Customer Service Job related experiences

[Abchd]

Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about."
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall."

RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am traveling in Australia?"
Operator: "Doesn't the product give you a clue?"
Caller (enquiring about legal requirements while traveling in France): "If I register my car in France, do I have to change the steering wheel to the other side of the car?"

Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff, please."
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off."

Then there was the caller who asked for a knitwear company in Woven:
Operator: "Woven?. Are you sure?"
Caller: "Yes. That's what it says on the label - Woven in Scotland."

Caller: "I'd like the RSPCA please."
Operator: "Where are you calling from?"
Caller: "The living room."


On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on."

Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?"


British Rail
Customer: "How much does it cost to Bath on the train?"
Operator: "If you can get your feet in the sink, then it's free".

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the Travel Centre."
Operator: "Sir, they are our opening hours."

The Bank
Caller: "I would like to borrow £2,000 please."
Operator: "Certainly, sir. Over how long?"
Caller: "Three years, please."
Operator: "OK, sir. That will be £75 per month for 36 months. Is that OK?"
Caller: "No, not at all. I want it all at once!"